Pathology is an essential tool in the diagnosis of disease and underpins patient centred care and treatment. We are always striving for excellence and are dedicated to continually improving the services we provide to our users. The staff in Laboratory Medicine are committed to providing the very best in diagnostic testing and we offer a wide range of services to meet the needs of our users.
In order to deliver a first-class service a Pathology Laboratory must be:
Reliable
We ensure that we deliver high quality results to our users in a timely manner. All tests undergo rigorous internal and external Quality Control as part of a Laboratory wide Quality Assurance programme. In addition, we are regulated by several external bodies including Human Tissue Authority (HTA) and the Medicines and Healthcare Regulatory Authority (MHRA) who undertake regular peer reviews of our services and are assessed by the United Kingdom Accreditation Service (UKAS) for compliance with ISO standards.
Robust
We are proactive in continually trying to improve the service we deliver to our users. We regularly monitor our performance against Key Performance Indicators and when an area for improvement is identified, we devise and implement action plans for development. We regularly seek feedback from our users so that we can make sure their needs are met and we uphold a culture of reflective practice, honesty and openness in the workplace as we strive to improve our efficiency and effectiveness. We promote creativity and originality so that everyone feels they can contribute to the delivery of a high-quality service.