Please be aware that on Saturday 10 October, between 9:00am and 5:00pm, the Newcastle upon Tyne Hospitals NHS Foundation Trust Laboratory Information Management System (Apex) will be unavailable while essential maintenance is carried out.
During this period:
- Laboratory results will not be available through Apex and will be delayed in appearing in other clinical systems that receive laboratory information.
- Laboratory staff and clinical teams will be unable to access Apex.
- Please do not contact the laboratory for result enquiries during the maintenance period, as staff will be unable to access results.
What this means for samples and requests:
- Laboratory testing can continue to be requested as normal, samples can be collected and sent to the laboratory.
- No sample processing will take place during the maintenance window.
- Sample will be safely stored for processing once maintenance is complete.
- Results will be delayed; however, once systems are restored, results will be processed and released through the usual reporting pathways.
We apologise for any inconvenience this may cause and thank you for your understanding and cooperation while this essential maintenance is completed.